IT Specialist – Kerecis

Kerecis seeks a highly reliable, motivated and organized IT Specialist to join the IT Support team. This role is instrumental in helping the IT Support team achieve its mission of creating and maintaining a highly functioning and secure IT system for the Company. The Specialist is responsible for delivering functional, turn-key computers to new staff, answering staff questions and closing any computers that are returned. S/he will be the primary IT Support contact person for staff in Europe.

The ideal candidate embraces new challenges and thrives in a dynamic, fast-paced work environment. We are seeking someone who is resourceful and efficient when taking on tasks and who is quick to solve problems. This role requires strong organizational and communication skills in addition to an ability to deliver exceptional customer service. If you have a passion for IT and the desire to work with a smart and innovative group of people, then you will make an excellent addition to our team.

The IT Specialist will report to the IT Manager and will be located either in the Reykavík or Ísafjörður office with flexibility for frequent remote work.

Information: Aðalbjörg Guðmundsdóttir - ag@kerecis.com

Essential Functions
  • Provide IT support to staff and help monitor the IT Support inbox and ticketing system
  • Be responsible for the company’s IT equipment in Europe and maintain inventory
  • Set up accounts and computers for new staff
  • Participate in testing review to ensure that documented procedures and policies are followed or modified as needed; collect system performance data and support execution of program best practices, continuous process improvement and implementation of quality principles
  • Identify new processes, techniques and procedures to upgrade and enhance services
  • Windows Server Administration
  • Help manage the company’s IT systems
  • HCL Domino Development
  • Develop strategies and recommend policies that govern delivery of customer support services throughout the organization
  • Evaluate the effectiveness of existing applications, trends and patterns in customer usage and systemic problems
  • Handle miscellaneous tasks as assigned
Requirements / Competencies
  • Bachelor’s degree in computer science or a related field
  • Strong organizational skills; ability to multi-task
  • High level of professionalism and customer orientation
  • Attention to detail and follow-through
  • Ability to work with multiple departments and customers in stressful situations
  • High sense of urgency, drive and willingness to do what it takes to get the job done
  • Solution-oriented
  • Proficient in English
  • Knowledge of: Windows Active Directories, Windows file sharing, computer networking, back-ups, network administration (preferred)

Apply here

Var efnið á síðunni hjálplegt?